BlackBox SysAdmin

The Problem

Tribal Knowledge Walks Out the Door

Your senior sysadmin knows exactly why that one server needs a specific registry key, or why the print queue fails every third Tuesday. They know the workarounds, the undocumented configurations, the history behind every quirk in your environment.

When they leave, that knowledge leaves with them. The next person starts from zero, making the same mistakes, rediscovering the same solutions. In classified environments with high turnover, this cycle repeats constantly.

"Tribal knowledge stops walking out."

Every solution, every workaround, every hard-won lesson—captured and searchable

Key Capabilities

Learns from solutions you provide and troubleshooting steps you document
Natural language troubleshooting queries
Automatic knowledge capture from tickets and resolutions
Environment-specific solutions, not generic answers
Integrates with your existing documentation
Learns from every resolved issue

How It Works

Knowledge That Grows With Your Team

Import Existing Knowledge

Feed BlackBox your existing documentation, SOPs, ticket history, and runbooks. The AI indexes everything for instant retrieval.

Ask in Natural Language

"Why does the WSUS sync fail on Mondays?" Get answers drawn from your actual environment history, not generic web results.

Capture New Solutions

When you solve a problem, log the solution. BlackBox learns and will surface that knowledge for future similar issues.

Continuous Learning

The system gets smarter over time. Patterns emerge, common issues get flagged, and tribal knowledge becomes institutional knowledge.

How It Learns From Your Team

BlackBox SysAdmin builds knowledge from information your team provides:

Document Solutions — Log how you solved problems and what worked
Record Troubleshooting Steps — Capture what you tried, even failed attempts
Import Existing Docs — Feed it your SOPs, runbooks, and ticket history
Team Knowledge Base — Searchable repository of your team's experience
100% Local — All processing on your network, nothing leaves

Use Cases

Real Problems, Real Solutions

New Employee Onboarding

New team members can query BlackBox to understand your environment, find documentation, and learn from past issues without constantly asking senior staff.

Incident Response

"We saw this error before"—instantly find how past incidents were resolved, what worked, what didn't, and who was involved.

Knowledge Continuity

When staff transitions occur, institutional knowledge remains. The new person inherits years of documented experience.